Cancellation Policy
We make cancellation simple, fair, and transparent.
How to Cancel
- Open iPhone Settings
- Tap your Apple ID
- Tap "Subscriptions"
- Find Debrief.AI
- Tap "Cancel Subscription"
- Confirm cancellation
What Happens When You Cancel
| Timeline | What Happens |
|---|---|
| Immediately | Nothing changes, keep using Pro |
| End of billing period | Downgrade to Free plan |
| 30 days after | Data not covered by Free archived |
| 90 days after | Archived data deleted |
What You Keep on Free
After downgrading, you retain:
- ✅ Last 50 debriefs (most recent)
- ✅ 30 days of contact history
- ✅ Basic semantic search
- ✅ Core recording features
- ❌ Unlimited debriefs
- ❌ Full history access
- ❌ Advanced features
Refund Policy
| Situation | Refund Available |
|---|---|
| Within 24 hours of purchase | ✅ Full refund via Apple |
| After 24 hours | Use until period ends |
| Annual plans | Contact us for prorated refunds |
Resubscribing
If you come back within 30 days:
- 🔄 All data restored immediately
- ⚙️ Settings preserved
- 📜 Full history accessible
- 🎉 Pick up where you left off
Before You Cancel
💬 Having issues? Contact us first at info@musoft.online — we may be able to help resolve any problems before you cancel.